Thursday, 11 December 2014

Why I am Boycotting anyone who uses YODEL

Every Christmas I always buys and makes presents, this year I am planning to do something different from my usual biscuits/truffles and needed a food processor for this. I had some Tesco vouchers left over as well as they are doing their double value if you spend on them on certain things like kitchen appliances.

I ordered it and it had said about 5 days so I waited. I got text message and an email from Tesco apologising that there will be a delay as they were busy, it's Christmas if they weren't busy I would of been more worried. A few days later I got a dispatched email and the following day I had a text from the courier saying that they would be there between 12am and 9pm.

8.50pm and I'm calling Texco customer line (who are open until 11pm), after a 10 minute got an apologies and a £5 credit to my account as an apology. They said it was likely that the driver ran out of time and I was on the delivery list tomorrow. I cancelled my plans for the next day and stayed in with Beth.

8.55pm came and I was on the phone again, this time a little less understanding. They only had an email from the delivery an hour before saying that there was a four day delay on my delivery, that was sitting snugly in a warehouse lock up somewhere. I was off, "So when was I going to be told?" etc. More apologies, then I asked who their courier was - YODEL.

I might as well give up seeing my food processor ever again or delivered in one piece.

I am now waiting for my delivery to finally appear, as yet they cannot give me a day/time as to when I finally get my delivery. I am also waiting for Tesco customer service to contact so I can lodge a formal complaint about using YODEL as the clever people of YODEL do not have a customer service department. I have a theory that there is a very good reason for that.

From now I am not buying for any company that uses YODEL, I have had enough of the lack of communication, the disrespect for the customers their serve, and the disregard for the packages they deliver. I was recommended to look at a Twitter account called YODELHell which then led me to their website ( a collection of horror stories from users and staff. Those should be enough to stop using them.

I actually ordered clothing from Tesco's a few days afterwards and they arrived earlier than anticipated by Hermes courier. This I was surprised as those who were reading last year would know I had my own issues with them (For those who want to re-visit New Look and the Missing Hermes Delivery)

For now I shall wait and hope.


  1. I hate yodel and a couple of times I have ordered things from websites realising after that they use yodel and have had to cross everything in hope it will turn up. They are the worse delivery company I have ever come across. x

  2. A little Update, it arrived the Friday after this, dumped on the doorstep wtihout the door being knocked. Smooth, Yodel smooth.


Please feel free to leave messages, suggestions and general musings on life below. All comments are moderated before posting. Thank you