Thursday, 11 December 2014
Why I am Boycotting anyone who uses YODEL
Every Christmas I always buys and makes presents, this year I am planning to do something different from my usual biscuits/truffles and needed a food processor for this. I had some Tesco vouchers left over as well as they are doing their double value if you spend on them on certain things like kitchen appliances.
I ordered it and it had said about 5 days so I waited. I got text message and an email from Tesco apologising that there will be a delay as they were busy, it's Christmas if they weren't busy I would of been more worried. A few days later I got a dispatched email and the following day I had a text from the courier saying that they would be there between 12am and 9pm.
8.50pm and I'm calling Texco customer line (who are open until 11pm), after a 10 minute got an apologies and a £5 credit to my account as an apology. They said it was likely that the driver ran out of time and I was on the delivery list tomorrow. I cancelled my plans for the next day and stayed in with Beth.
8.55pm came and I was on the phone again, this time a little less understanding. They only had an email from the delivery an hour before saying that there was a four day delay on my delivery, that was sitting snugly in a warehouse lock up somewhere. I was off, "So when was I going to be told?" etc. More apologies, then I asked who their courier was - YODEL.
I might as well give up seeing my food processor ever again or delivered in one piece.
I am now waiting for my delivery to finally appear, as yet they cannot give me a day/time as to when I finally get my delivery. I am also waiting for Tesco customer service to contact so I can lodge a formal complaint about using YODEL as the clever people of YODEL do not have a customer service department. I have a theory that there is a very good reason for that.
From now I am not buying for any company that uses YODEL, I have had enough of the lack of communication, the disrespect for the customers their serve, and the disregard for the packages they deliver. I was recommended to look at a Twitter account called YODELHell which then led me to their website (YODELhell.co.uk) a collection of horror stories from users and staff. Those should be enough to stop using them.
I actually ordered clothing from Tesco's a few days afterwards and they arrived earlier than anticipated by Hermes courier. This I was surprised as those who were reading last year would know I had my own issues with them (For those who want to re-visit New Look and the Missing Hermes Delivery)
For now I shall wait and hope.