Why I am Boycotting anyone who uses YODEL

Every Christmas I always buys and makes presents, this year I am planning to do something different from my usual biscuits/truffles and needed a food processor for this. I had some Tesco vouchers left over as well as they are doing their double value if you spend on them on certain things like kitchen appliances.

I ordered it and it had said about 5 days so I waited. I got text message and an email from Tesco apologising that there will be a delay as they were busy, it's Christmas if they weren't busy I would of been more worried. A few days later I got a dispatched email and the following day I had a text from the courier saying that they would be there between 12am and 9pm.

8.50pm and I'm calling Texco customer line (who are open until 11pm), after a 10 minute got an apologies and a £5 credit to my account as an apology. They said it was likely that the driver ran out of time and I was on the delivery list tomorrow. I cancelled my plans for the next day and stayed in with Beth.

8.55pm came and I was on the phone again, this time a little less understanding. They only had an email from the delivery an hour before saying that there was a four day delay on my delivery, that was sitting snugly in a warehouse lock up somewhere. I was off, "So when was I going to be told?" etc. More apologies, then I asked who their courier was - YODEL.

I might as well give up seeing my food processor ever again or delivered in one piece.

I am now waiting for my delivery to finally appear, as yet they cannot give me a day/time as to when I finally get my delivery. I am also waiting for Tesco customer service to contact so I can lodge a formal complaint about using YODEL as the clever people of YODEL do not have a customer service department. I have a theory that there is a very good reason for that.

From now I am not buying for any company that uses YODEL, I have had enough of the lack of communication, the disrespect for the customers their serve, and the disregard for the packages they deliver. I was recommended to look at a Twitter account called YODELHell which then led me to their website (YODELhell.co.uk) a collection of horror stories from users and staff. Those should be enough to stop using them.

I actually ordered clothing from Tesco's a few days afterwards and they arrived earlier than anticipated by Hermes courier. This I was surprised as those who were reading last year would know I had my own issues with them (For those who want to re-visit New Look and the Missing Hermes Delivery)

For now I shall wait and hope.

MyBeautyCompare.com

MyBeautyCompare.com is a new beauty website on the block. Not only does it house reviews and a beauty forum where you can ask like minded people for their recommendations, but also after setting a profile they an point you in the direction of what would suit you. This site isn't all about the top end but also has a mix of the high street as well.

I had actually heard about this site on Twitter when they hosted a chat alongside another blogger and when I was approached to review the site myself, I had already had a profile set up (Unevenlemming is the user name is you feel the need to look me up).

How accurate are the recommendations? Let's take the biggest make up headache of them all, foundation. I have combination skin, with fair, neutral undertones, am a busy mother who works part time. I was recommended MAC Studio Fix (Which is one I'm keen to try), Bare Minerals powder and Estee Lauder Double Wear, which is one of my favourite foundations. On to nails and the top recommendations there were OPI, which yet again is another brand I am a fan of.

You get given 4 recommendations, and out of mine there was always one product that I have tried and loved before, but it also had ones that if I was offered to try I would jump at the opportunity. I do like the fact that there was a good mix of High street as well as premium (I got about a 50/50 mix of each in my recommendations), so if you felt a little more flush with the cash then you could find the equal to the high street brand and visa versa.

When I have a little more time on my hands I want to dive into the reviews side of the website, written by people who have used the product before and are as honest as you can get from a consumer. There is a forum for people to get advice and ask questions, this is still in the beginning phase but I can see this growing.

*This is a sponsered post, however I was already looking at the website before being asked to review it. All opinion is my own.

New Look and the Missing Hermes Delivery

I had had my eye on these really lovely shirts from New Look for ages and was overjoyed when I spotted them in the sale Christmas Eve for better than half price. I scapped the last of my pennies together and purchased them with a set of t-shirts. This was durinf sale time so I couldnt't get them delivered in store like I normally would do so I paid for the courier service at £3.95.

I waited and waited, I sent them an email along the lines of, "I think I should of had my order by now". I decided to call them as well as I had some free time, they were polite and passed this on to be investigated. I got a email a few days later saying that this was delivered on a day where 4/5 members of my family (including myself) were at home, and I know no one has collected the order on my behalf.

I came home from seeing my parents today to find that the package had been dumped on the doorstep. I picked it up to find that it had been opened and the open end tucked undernethe to make it look like it has just been delivered. I was fuming at this point, got indoors and started to empty it and check it all. Not only has it been opened but one of the t-shirts had been stolen and one of the shirts had been taken out tried on and put back into the packaging. This point I was screaming, Husband came running and as I explained it all to him I cried my eyes out, how could anyone have the guts to do this?

He insistated that he call New Look instead of me as I was so upset, so as I hiccuped tears he called the customer care and spoke to them. They had already started to investigate after my original complaint and found that the person has just signed my initals (that could of easily got from the package) and confirmed as delivered.

Not only were New Look sympathic but also agreed to refund the whole order as a measure of goodwill as the package had already been reported as lost (as well as keeping the remianing items). I cannot fault New Look for their customer service, they have been far better than expected and I am more than happy with the outcome. My issue is with the courier company.

This is what I suspected has happened, either the courier has signed for it on my behalf, taken it, found that it was all maternity clothing, taken what they want delieverd what was left; or any person has signed for it and done the same.

If i had known that Hermes was the courier used then I wouldn't of ordered, and in future will always get it delivered to the store. I wanted to publish this so people are aware and so it doesn't happen to someone else. It really shouldn't of happened to me in the first place.